‘Why I Stopped Shopping at Vons and Why COX Is Screwed Up’

by on January 7, 2019 · 14 comments

in Ocean Beach

The Old Broad Has Her Say

I Just Remembered Why I Stopped Shopping at Vons

The calls regarding the closing of ACE Hardware, Trader Joes, Vons, Ralphs, have been burning up the wires the past few days.  At the request of one of my loyal readers, I decided to do an investigation as to what really was happening.

The first call I made was to ACE Hardware, where they confirmed that the store in Liberty Station will be closing by the end of February. There are all sorts of rumors as to why they are closing, but I was more concerned with the actually closing and did not go further with my questioning.

Then I called Trader Joe’s to find out if it was true that (1) they were closing at Liberty Station and (2) they were going to be moving to the Ralph’s store on Rosecrans.  I was assured that neither of the rumors were true. They are staying where there are, and they are not moving to Ralphs.

Then I called Ralphs to see if they were moving. I was told that they were not going anywhere; that the store would be remaining as Ralphs.

Then I called Vons.  The man that I spoke to on the phone told me that as far as he knew the store was not moving or closing, but suggested that I call the manager – Stephanie – to verify it.  I called at 2:00 pm because he thought that would be a good time to call her but I was told she was ill and was not in the store. I asked if there was another manager I could speak to and I was directed to Kevin.  He informed me that he was not authorized to talk to a reporter and I would have to call the corporate office and speak to one of two people for confirmation or denial.

I called the first number he gave me and I was told that “the person you are calling has not set up their mailbox.  Please call again later.” I found that very interesting:  A corporate person that has not set up her mailbox?

Then I called the second person and got a voice mail recording informing me that she was not available and if I would leave my number she would call me back. That was 4 days ago. I have not had a callback.

I doubt very much if Vons will be closing. They seem to have a successful operation going. I stopped going to Vons a long time ago because I felt that they were not “Consumer Friendly.” ( I have found just the opposite to be true at the Ralphs on Midway. )  I am not sure who the person was that told me that Vons was not closing, but when, sorry – IF – I get a call back from Vons I will certainly update this post.

COX – Time To Change; It’s So Screwed up

A few days ago I called my daughter on her cell phone and was so surprised when it was answered this way:  “Hello Judi. Michele is busy right now but if you will leave a message we will transcribe it for her.” Wow! I didn’t realize that she had her own secretary.

Yesterday, my friend Mary finally called me on my cell phone because she said she tried to call my land line 4 times by her memory dial and received these messages:  (1) The number you are calling has been disconnected.  (2) This party does not receive calls from unidentified persons. Please dial *82 and then the number to reach the party. (3) The person you are calling cannot be located and (4) There is no one available at that number.

When she reached me on my cell phone she asked me what I was doing that I was too busy to answer the phone. I was reading the paper. The phone NEVER rang at my house.  What if that had been an emergency?  I have a daughter out of town that will be flying back to San Diego. With the government slowdown and air traffic controllers calling in sick, I will worry until her plane lands.

Today Mary tried again, and again used her memory dial.  I point that out because there is no way she could have dialed the wrong number. She has been using that memory dial for years! And she received 4 more messages as to why I could not answer the phone.

I called COX and the woman I spoke to gave me all sorts of reasons why that had happened.  She said that there was a power outage in my neighborhood.  That might have been true – but there was not an outage in my neighborhood.  If there was I wouldn’t have had the ability to call her, and I could do that without problem.  She told me it was a fluke.  Eight times? Sure.  Someone already bought the bridge in Brooklyn.  She asked if it had ever happened before.  As a matter of fact I complained about the “*82” two months ago and they told me it was because I had a robokiller on the phone.  I took the robokiller off. I am still getting it.

Usually my complaint is about the wi-fi.  Sometimes it is about the television.  This is getting to be very annoying. I am paying way too much money for a service that, at best, is mediocre.  So after making a lot of noise, a COX repairperson is coming out tomorrow to see what is wrong with the phone.  Might be interesting to give me a call and see what I am doing.  Chances you will know before me that I am busy.

 

 

{ 14 comments… read them below or add one }

Frank Gormlie Frank Gormlie January 7, 2019 at 11:55 am

I read the Cox bit to Patty over the phone and we both had a good laugh.

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Avatar Cheryl January 7, 2019 at 1:26 pm

I share frustrations with Cox. We are trapped. A few years ago, I quit them and tried ATT. They were WORSE! And there is no local customer service., with ATT. At least Cox can send out technicians, and some of them are nice humans, just trying to do their jobs for a crappy company.

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Avatar Toby January 7, 2019 at 3:09 pm

Unfortunately, betwwen ATT & Cox , Cox is definitely the lesser of two evils.
After months of frustrations trying to get Dierct TV installed from ATT I finally gave up and cancelled the installation order. Not only did they show up to install it on the date I canceled, they called me a year later to set up another installation date.

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Avatar Stewart Witt January 7, 2019 at 4:51 pm

Let Cox and Spectrum compete in the same area——-Years ago 2 cable companies were allowed to compete temporarily in the South Bay and the rates went down significantly…….Same with AT+T and another telephone company…..

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Avatar FJL January 7, 2019 at 2:31 pm

If I had the time and the OB Rag had the space I could tell a heck of a Spectrum story.
Did you know that in France, where up to 30 companies compete for your cable-internet-HDTV, you can pay as little as US$35/ month for a package. Our monopolies in this country are a joke.

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Judi Curry judi curry January 7, 2019 at 2:57 pm

Follow-up appointment with Cox. What appointment? One hour before they were supposed to be here I received a text from Cox “confirming” my appointment with them TOMORROW from 8-10:00am. I was supposed to confirm by text but I called them instead. I was told that the person that made the appointment for today “forgot” to enter it on the main schedule. I asked that if they knew she had forgotten to enter it how did they know it wasn’t fulfilled. Some weird answer made no sense. SO…it is now scheduled for tomorrow. Maybe. When I asked this representative today if they would be able to take the *82 off my phone he answered, “yes, it’s not problem to do so at all.” When I told him that there were all sorts of messages being told to people calling me he said that I didn’t have enough power for the phone to ring through. Does that make sense to you? He did tell me they would give me a credit for my waiting half a day for a service person that didn’t show up. Yeah. Like that will make a difference. Stay tuned!

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Avatar Hugh Cole January 9, 2019 at 7:40 am

Cox will no doubt find a cause to blame your phone,Judi. In that case you will be billed for the service. My experience. good Luck!

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Avatar Stewart January 7, 2019 at 4:29 pm

They should have at least 2 cable companies competing for your business—–years ago 2 cable companies were allowed to compete for a short time in the Chula Vista area and the rates went down drastically— monopolies make big bucks for the owners but short change the customer……Why can’t Spectrum and Cox compete in the same area in the county ??? Same with AT+T and another telephone provider ???

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Avatar Peter from South O January 8, 2019 at 1:21 pm

Why can’t they compete? Because there is only one cable infrastructure in place. Two companies can’t “share”.

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Avatar Melissa Hill January 7, 2019 at 5:05 pm

Hi Judi – My apologies for the lack of a response from Vons. I am the public affairs/media relations contact for Albertsons and Vons, unfortunately it sounds like you did not receive my contact information to answer your questions. You can reach me directly at (714) 300-6786. I have a voicemail set-up and alternate contact information on my voicemail if you need an immediate response.

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Avatar Jason January 7, 2019 at 10:02 pm

I agree with Toby, I tried Att years ago. Trying to get internet. They said they had to ship a box from Texas. I realized that At and t is to big to fail. At least Cox will show up eventually.

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Avatar thequeenisalizard January 8, 2019 at 10:14 am

Rejoice in First Wolrd problems!

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Judi Curry judi curry January 8, 2019 at 12:23 pm

January 8th – I just got off the phone with Ms. Hill, public affairs representative for Vons, Albertsons, Safeway, etc. She assured me that the VONS in Liberty Station is NOT closing nor is it moving. Rest easier, shoppers.

BTW – she was very gracious; her name was not one of the two names I was given to check out the rumor.

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Avatar Toby January 10, 2019 at 9:30 am

Judi,
Thanks for the update. Thanks also for recognizing that Ms. Hill responded and was gracious while doing so. All too often (myself included) we complain yet fail to mention when a complaint is addressed and/or resolved.

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