It appears that complaints about one of OB’s veterinary clinics are rising. Local musician and producer Chuck Schiele recently posted a long rant about the Point Loma Veterinary Clinic “terrorizing” his cat. (Schiele produced “Waves” the OB music CD in conjunction with the Mainstreet Association.)
Chuck posted his “fighting” mad post on his facebook page, and since he is a “friend” of the OB Rag, it appeared on our facebook wall.
Apparently, after making them wait for more than two hours, the vet said she did not know how to treat the feline, did not have a diagnosis, and then billed them more than he thought they should. Here is what Chuck wrote:
I took my critically ill cat to Pt Loma Veterinary Clinic & and they terrorized him… didn’t even weigh him for 1.5 hrs… waiting. He can hardly breather during all this… After 2+ hours the Doc explains she doesn’t really have a diagnosis. tells us its too late in the day to help (wants to go home), and billed me. During the unreasonable wait, my cat got scared in the carrier box and soiled the box. In kind fashion the clinic offered us a new one. When I looked at the bill I realize they “sold” it to me. It seems to me that if one has enough IQ to make medical treatments, then they have enough IQ (and personnel) to do it on time wthout excuses….without terrorizing my poor guy…. all they had to say as they took my check was “sorry…”. I said: “yes, you are.”
In my observation, this doctor merely squeezed us in and exploited our situation, simply to squeeze a few more bucks out of someone. ….yeah… fighting pissed.
Fortunately, I was able to get the Sunset Cliffs Animal Hospital veterinary clinic around the corner to see him immediately. Within 5 minutes, three vets looked him over good and in 20 minutes we knew the problem, established a plan and got my boy some some meds. Further they stayed an hour past closing time to see us.
As of now he’s still in a bad place, but we have a plan to make him healthy again shortly.
My first response when I read this was “much to do about nothing,” but then I checked out a couple of business review websites, and discovered Schiele’s rant about this particular veterinary clinic resonated on these sites.
At insiderpages, there were 13 reviews, fairly split between good and bad assessments (7 positive vs 6 negative). It was the common theme among the negatives that caught my eye: overly concerned about money – customers were pushed to get extra vaccines or have dental work on their pets, or were pushed to spend more on their little loved ones.
Dr. Cardeiro wanted to perform expensive lab testing, when I only wanted my pet treated for the immediate needs. When I heard the reasoning and costs for these tests – I declined them. Then, surprisingly, she told her Assistant to tell me she would report me to the Humane Society if I don’t proceed with her lab testing recommendations!
This was all about money. My pet was not in a severe situation. I wonder how many people she has threatened like this, attempting to extract additional fees. She talked so much I could barely get in a word or question. I’ve lived in Ocean Beach for 22 years and I will never be back to her office again, nor would I recommend her to anyone in this area.
Also, one of the negatives echoed Schiele’s complaints about having to wait. This reviewer, “c.c.” had this to say:
WAIT WAIT WAIT, if you go here bring a 400 page book with you and you might get half way through the book before the doctor sees your pet, the place was empty and i only seen one other employee in the place and still waited for an hour before my sick dog was seen… do not recommend to anyone!
Well, I thought, these reviews were definitely split. I checked out yelp and found eight out of eight reviews all in the negative column. (Truthfully, one of these was the same person from the other review page.) Again, the same complaints, even though staff was helpful and friendly, the vet herself seemed only to care about how much money was to be spent.
A Michelle M stated:
The final straw came soon after, when I heard that vaccination recommendations for cats had changed and that annual vaccinations stress cats’ immune systems. I found the AAFP (American Association of Feline Practitioners) recommendations and, to my dismay, not only had this vet continued to recommend annual vaccinations contrary to AAFP standards, but she had been pushing vaccines that are not generally recommended (and at least one my new vet called useless).
Another reviewer Annie P said:
Unfortunately, I too have to give a low grading for this place. … When we walked in, the two employees were very uninterested, and didn’t seem to actually care that we were there. They immediately put us in a room and closed the door, told us to wait for the doctor. There was no air conditioning, and it got VERY hot, fast. Not only that, we also waited a total of 35 minutes in that creepy little room.
Once the vet finally showed up, she was kind, but vague. At one point she got frustrated because our kitten was purring so much, she couldn’t hear his heartbeat properly. It was kind of.. Strange. Finally we got the meds we needed for the little guy (he had an eye infection), but before leaving, the doctor and the other two employees tried selling off some products we really didn’t need.
Overall, it was just a bad experience. … If you love your pet, and want the best case.. Don’t go here. Not until a lot changes.
So, between these two sites, there were 13 negative reviews out of 20, a 65% bad rating.
Obviously, some people who take their pets to it, like this clinic and have good things to say. What is important here, however, is the high negative rating. One could argue that only people with complaints go to these business rating sites – which may be true – but the fact is that people do go to these sites and for this clinic, at least, two-thirds do not recommend it.
Here is what the clinic says about itself from its own website:
Winner of the 2007 Readers’ Choice Awards (selected by the readers of the Peninsula Beacon) as their favorite pet hospital. We take pride in our reputation for good quality services at affordable prices. We have a cheerful, courteous and pet-loving staff. We understand that your pets are not only companions but are members of your family. We provide thorough evaluations of your pets; offer practical health care advice; perform a variety of medical and surgical procedures.
Dr. Cardeiro is a U.C. Davis trained veterinarian. She has been serving the Point Loma and Ocean Beach areas since 1983. Clients frequently comment on how well-behaved and less nervous their pets are when Dr. Cardeiro examines them compared to other hospital settings; we feel that they can sense her gentleness and compassion.
Our #1 goal is to provide your pets with superb health care so that they may live longer, healthier and more comfortable lives. Thank you to everyone who supports and recommends us.
What do you think? Is this much ado about nutin’ or ….?