Restaurant (?) Review
“Jack in the Box”
San Diego, CA 92107
It wasn’t because the food was good, because, at best, it was fair. I could tell you about the Egg Rolls, the French Fries, the Hamburger and hamburger patty I bought. I could tell you about the Strawberry shake that I ordered, but -I won’t. Because this is not about the quality of the food. No, this is about something else.
And to preface this by saying that more establishments should take a lesson from the people running this restaurant would just blow everyone away. But it’s true.
Here’s what happened:
For some reason, my order got royally screwed up. I received items I didn’t order; I didn’t receive something that I did order. And, when I got home I called the number on the receipt asking me to fill out an “opinionnaire” on my experience. I did. And I gave it a “c”-“d” rating.
Although there wasn’t a lot of space, I was able to say why I was so unhappy. I filled it out at 8:15pm.
At 8:45pm I received a call from “Fabiola” – the manager of this Jack in the Box, apologizing for the poor food, and/or lack of it. She was very sweet; asked if there was anything that she could do for me.
There was; there used to be a promotion that if you filled out the questionnaire you would receive two free taco’s the next time you visited Jack in the Box. That promotion is over, and now if you fill out the questionnaire you will receive one free jumbo jack or supreme croissant with the purchase of one or the other. I do not like their new promotion and told her so. She said that the next time I visit to tell them that she has ordered 4 free taco’s for me.
She must have asked me four or five times if there was anything else she could do for me.
No sooner had I hung up the phone when it rang again. I thought that maybe Fabiola had forgotten something, and was surprised when a male’s voice asked for me. And the male voice belonged to Roger the district manager.
He said he had just been notified of my unhappiness with the meal and wanted to know if there was anything that he could do for me. He seemed somewhat surprised that I had just hung up from talking to Faviola, and he, too, asked me several times if there was anything he could do for me!
And if this wasn’t enough: I also received an email from Roger with the following message:
“My apologies on your visit It is unacceptable for us to not serve hot fries and to check all orders carefully I will follow up with my manager Fabiola ASAP to correct these issues. Please accept a couple of free menu item coupons to return on me, just provide your mailing address. Also, feel free to call my manager or myself with any issues for faster resolution. Again my apologies “
Now come on! Is this not amazing or what? The customer service was enough to make me go back again, even though on the questionnaire I stated that I was not sure if I would go back again. I do not think I have EVER had that kind of response, from the best restaurants to those that needed some help.
There is a restaurant in Ocean Beach that is favored by many, and yet, when I found a long hair in my hamburger and asked to see the manager she was too busy to come to my table. She could take a lesson from this Jack and their staff training department.
So although the food was not what I wanted, I will go back. And Shadow will hope that I get a wrong order again, because he really liked his hamburger and separate hamburger patty!